Terms and conditions
MUSK ONLINE STORE TERMS AND CONDITIONS
Version: September 10, 2026
These Terms and Conditions are effective as of September 10, 2026.
§1. GENERAL PROVISIONS
The online store available at www.muskboots.com (the “Store”) is operated by:
MAST Maciej Strzelecki
ul. Akacjowa 12
66-415 Chwalęcice, Poland
Tax ID (NIP): 5992941210
Business ID (REGON): 387049762
e-mail: hello@muskboots.com
tel.: +48 732 425 848
These Terms and Conditions set out the rules for using the Store, placing and fulfilling orders, making payments, delivery, withdrawal from the contract, returns, exchanges of Goods, and submitting complaints.
The Terms and Conditions are made available to the Customer free of charge on the Store’s website in a manner that allows them to be obtained, reproduced, and stored.
Information regarding specific Goods, in particular their properties, materials, sizes, colors, manner of use, and price, can be found on the individual product pages.
The Seller makes every effort to ensure that the information presented in the Store is current and accurate.
§2. DEFINITIONS
The terms used in these Terms and Conditions have the following meanings:
Store – the online store operated at www.muskboots.com.
Seller – MAST Maciej Strzelecki, details provided in §1 of the Terms and Conditions.
Customer – a natural person, legal entity, or organizational unit with legal capacity that uses the Store or purchases Goods.
Consumer – a natural person entering into a legal transaction with the Seller that is not directly related to their business or professional activity.
Entrepreneur with consumer rights – a natural person entering into a contract directly related to their business activity, where the content of that contract indicates that it does not have a professional character for them, arising in particular from the nature of the business activity they conduct.
Goods – products presented in the Store, in particular footwear and accessories of the MUSK brand.
Order – a declaration made by the Customer via the Store, directly aimed at concluding a sales contract for Goods.
Sales contract – a contract concluded between the Customer and the Seller via the Store.
§3. PRODUCTS AND PRODUCT INFORMATION
Goods offered in the Store are presented together with information regarding their properties, materials, available variants, sizes, colors, and price.
Product photographs are for presentation purposes. The actual color of the Goods may differ slightly from the color visible on the Customer’s device screen, depending on its settings.
MUSK brand Goods are made from materials whose properties may result in natural differences between individual items.
In the case of products made from natural leather, individual characteristics of the material may occur, in particular differences in structure, grain, texture, shade, the way the leather drapes, or minor natural marks. These characteristics are typical of natural material and do not in themselves constitute non-conformity of the Goods with the contract, provided the Goods correspond to their description.
Natural leather may change in appearance as a result of use, care, and exposure to external factors. The manner of use and care affects the appearance and durability of footwear.
Detailed information regarding the properties and care of individual Goods may be available on product pages and in the care section.
§4. TECHNICAL REQUIREMENTS
To use the Store, the following are required:
a) a device with Internet access,
b) a current web browser,
c) an active email address,
d) cookies and JavaScript enabled, if required by specific Store functionalities.
The Seller is not responsible for technical problems arising from the Customer’s device, software, or Internet connection, unless they are related to the functioning of the Store.
§5. CUSTOMER ACCOUNT
If the Store allows the creation of a Customer Account, its creation may require the provision of data indicated in the registration form.
The Customer is obliged to provide data that is accurate and factual.
The Customer Account enables the use of functionalities available in the Store.
The Customer may cancel their Account in accordance with the functionalities made available in the Store or by contacting the Seller.
Deletion of the Account does not affect rights arising from previously concluded contracts.
§6. PRICES AND PROMOTIONS
All prices of Goods presented in the Store are gross prices and include VAT, if applicable under the relevant regulations.
The cost of delivery is indicated to the Customer before placing the Order.
Information about promotions, discounts, and sales is valid for the period indicated in the Store or until stocks are exhausted.
If legal provisions require the provision of information about the lowest price of the Goods in effect during the 30 days prior to the introduction of a price reduction, this information is presented with the Goods in accordance with applicable regulations.
Promotions cannot be combined with one another, unless the terms of a given promotion state otherwise.
§7. PLACING ORDERS
The Customer may place Orders via the Store 24 hours a day, 7 days a week, subject to technical breaks.
To place an Order, the Customer selects the Goods, their variant, and size, and then adds the product to the cart.
Before placing the Order, the Customer receives information about:
a) the main features of the Goods,
b) the price of the Goods,
c) delivery costs,
d) available payment methods,
e) other costs, if applicable.
The Order is placed by performing the actions indicated in the Store and using the button indicating the obligation to pay.
After placing the Order, the Customer receives confirmation of its receipt at the email address provided.
The sales contract is concluded in accordance with the information provided to the Customer when placing the Order and applicable legal provisions.
If fulfillment of the Order proves impossible, the Seller will immediately inform the Customer and refund any payments received to the extent that the Order cannot be fulfilled.
§8. PAYMENTS
The Customer may use the payment methods available in the Store at the stage of placing the Order.
Available payment methods and any costs associated with the selected method are presented before placing the Order.
The Seller may not charge the Consumer additional costs for using a specific payment method if this would be inadmissible under applicable legal provisions.
If payment for the Order is not made within the required time, the Seller may cancel the Order, if this is in accordance with applicable regulations.
§9. DELIVERY
Delivery of Goods is carried out to the address indicated by the Customer when placing the Order.
Available delivery methods, countries to which shipments are made, the cost of delivery, and the expected delivery time are presented in the Store before placing the Order.
After the shipment is dispatched, the Customer may receive a message containing information enabling tracking of the shipment, if this function is available for the selected delivery method.
In the case of orders fulfilled outside the territory of the European Union, the Customer may be required to pay customs duties, import taxes, or other charges required by the destination country.
The charges referred to in paragraph 4 are not part of the price of the Goods or the standard delivery cost charged by the Seller, unless expressly stated otherwise.
§10. RIGHT OF WITHDRAWAL FROM THE CONTRACT
A Consumer who has concluded a distance sales contract has the right to withdraw from it without giving a reason within 14 days, in accordance with applicable legal provisions.
The period for withdrawal from the contract begins in accordance with the rules set out in applicable regulations.
The Consumer may submit a declaration of withdrawal from the contract:
a) via the “MAKE A RETURN” function available in the Store,
b) by email to hello@muskboots.com,
c) in writing to the Seller’s address.
The “MAKE A RETURN” function enables the Customer, after providing the Order number and email address, to locate the relevant Order, select the Goods to which the return relates, and carry out the return process in accordance with the instructions displayed in the Store.
If the functionality is available for a given Order, the system also enables the generation of a return label.
Use of the electronic return process does not deprive the Consumer of the right to submit a declaration of withdrawal in any other legally permissible manner.
To meet the deadline, it is sufficient to send the declaration of withdrawal before it expires.
After withdrawing from the contract, the Consumer should return the Goods without undue delay, no later than 14 days from the date of withdrawal from the contract, unless the Seller has offered to collect the Goods.
§11. RETURN OF GOODS
Goods should be returned to the address indicated in the return process or to the address:
MAKANA LOGISTYKA
MUSK – RETURNS
Zielniczki 5
63-000 Środa Wielkopolska
Poland
The direct cost of returning the Goods is borne by the Consumer, unless the Seller has previously informed them that it will cover this cost.
In the case of using a return label made available by the Store, any rules and cost of using this service are indicated to the Customer in the return process.
Footwear should be tried on at home, preferably on a clean and dry surface.
Before deciding to keep the footwear, it should not be worn outdoors or exposed to contact with water, moisture, dirt, or other factors that may affect its condition.
The Consumer is liable for any diminished value of the Goods resulting from using them in a manner beyond what is necessary to establish their nature, characteristics, and functioning, to the extent provided for by applicable legal provisions.
The original packaging of the Goods should, where possible, be retained. The absence of original packaging does not automatically result in the loss of the right to withdraw from the contract.
§12. REFUND OF PAYMENT
In the event of effective withdrawal from the contract, the Seller refunds to the Consumer all payments made by them in accordance with applicable regulations.
The refund also includes the cost of delivering the Goods to the Consumer, with the exception of additional costs resulting from the Consumer’s choice of a method of delivery other than the cheapest standard delivery method available in the Store.
The refund is made using the same payment method used by the Consumer, unless the Consumer has expressly agreed to a different solution.
The Seller may withhold the refund until the Goods have been received back or the Consumer has provided proof of their return – whichever occurs first.
§13. EXCHANGE OF GOODS
Exchange of Goods for a different size is an additional option offered by MUSK and does not constitute a statutory right of the Consumer.
If the selected size is available, the Seller may carry out the exchange after receiving the returned Goods and confirming their condition.
The availability of a specific size may change during the exchange process.
In the event that the selected size is unavailable, the Consumer may exercise their statutory right of withdrawal from the contract, if its conditions are met.
A Customer who wishes to make an exchange should indicate the preferred size in the return notification or in accordance with the instructions provided by the Store.
Exchange is carried out subject to the availability of the Goods and does not imply an obligation on the part of the Seller to reproduce a sold-out or discontinued model or size.
§14. NON-CONFORMITY OF GOODS WITH THE CONTRACT – COMPLAINTS
The Seller is liable to the Consumer for conformity of the Goods with the contract on the terms set out in applicable legal provisions.
The Goods should in particular:
a) correspond to the description, type, quantity, quality, and completeness agreed with the Consumer,
b) be suitable for the purpose for which Goods of this type are normally used,
c) possess the features, durability, and safety typical of Goods of this type, taking into account the nature of the material and the information presented to the Consumer before purchase.
A complaint may be submitted:
a) by email to hello@muskboots.com, or
b) in writing to the address:
MAST Maciej Strzelecki
ul. Akacjowa 12
66-415 Chwalęcice
Poland
For efficient processing of the complaint, the Seller may request a description of the problem, photographs of the Goods, the Order number, or other information enabling assessment of the notification.
The Consumer should, where possible, refrain from independent repairs, alterations, or interference with the Goods before the complaint is resolved.
The Consumer may demand repair of the Goods or their replacement, and in cases specified by applicable legal provisions also a price reduction or withdrawal from the contract.
The Seller responds to the Consumer’s complaint within 14 days of receiving it. Failure to respond within this period means that the Seller has accepted the complaint.
The right to make a complaint on the grounds of non-conformity of the Goods with the contract is independent of the right to withdraw from a distance contract.
In the case of an entrepreneur with consumer rights, the rules of the Seller’s liability apply accordingly to the extent provided for by applicable legal provisions.
§15. FOOTWEAR SIZE AND FIT
Information regarding sizes and size charts is made available to facilitate the selection of the appropriate size.
The fit of footwear may be individual and depends, among other things, on the length and width of the foot, its shape, the height of the arch, and individual preferences.
A difference in subjective perception of fit, if the Goods conform to the description and properties indicated in the Store, does not automatically constitute non-conformity of the Goods with the contract.
In the case of a distance purchase, the Consumer may exercise the right of withdrawal from the contract on the terms set out in §10–12 of the Terms and Conditions.
§16. NATURAL MATERIALS AND CARE
MUSK footwear is made from materials that require appropriate care.
Natural leather may possess individual characteristics and may change in appearance, color, sheen, structure, or the way it drapes on the foot over time.
Goods should be used in accordance with their intended purpose and cared for with products appropriate for the given type of leather.
Leather footwear should not be deliberately exposed to prolonged contact with water, intense moisture, mud, salt, or other substances that may damage the material.
Detailed care information is available in the MUSK Care section.
§17. PRODUCT SAFETY
Goods offered in the Store are intended for use in accordance with their intended purpose and the information and recommendations relating to the given product.
The Customer should familiarize themselves with the information regarding the use and care of the Goods before using them.
In the case of Goods requiring special rules of use, appropriate information or warnings are presented with the given product.
Information regarding the manufacturer and identification of the Goods may be presented on the product page, packaging, or in documentation accompanying the Goods.
§18. SERVICES PROVIDED ELECTRONICALLY
The Seller provides electronically, in particular, services consisting of:
a) enabling browsing of the Store’s content,
b) enabling the placing of Orders,
c) operating the Customer Account, if this function is available,
d) operating the electronic return process,
e) enabling contact with the Seller via forms or email.
Use of electronic services is free of charge, with the exception of the cost of Internet access borne by the Customer to their telecommunications service provider.
Complaints regarding the functioning of electronic services may be submitted to hello@muskboots.com.
The Seller takes steps to ensure the proper functioning of the Store; however, temporary unavailability may occur, in particular due to maintenance, updates, or causes beyond the Seller’s control.
§19. REVIEWS AND USER CONTENT
If the Store enables the publication of reviews or other content by Customers, they should comply with the law and good practice.
It is prohibited to publish content that is unlawful, offensive, violates the personal rights of third parties, or infringes intellectual property rights.
The Seller may remove content whose nature or manner of publication violates applicable legal provisions or the rules for using the Store.
The Seller does not select reviews solely on the basis of their positive or negative character.
§20. PERSONAL DATA
The controller of Customers’ personal data is the Seller.
Personal data are processed in particular for the purpose of fulfilling Orders, handling payments and delivery, handling returns and complaints, and to the extent arising from the Seller’s legal obligations.
Detailed information regarding the processing of personal data can be found in the Privacy Policy available in the Store.
§21. OUT-OF-COURT DISPUTE RESOLUTION
The Consumer may use out-of-court methods of resolving consumer disputes available under applicable legal provisions.
Use of an out-of-court method of dispute resolution is voluntary, unless legal provisions state otherwise.
The provisions of this section do not limit the Consumer’s right to pursue claims before a competent court.
§22. AMENDMENT OF THE TERMS AND CONDITIONS
The Seller may amend the Terms and Conditions in particular in the event of:
a) a change in applicable legal provisions,
b) a change in the functionality of the Store,
c) the introduction of new payment or delivery methods,
d) the need to clarify existing provisions,
e) organizational changes relating to the operation of the Store.
Amendment of the Terms and Conditions does not affect rights acquired by Customers under contracts concluded before the amendment enters into force, unless mandatory legal provisions state otherwise.
The current version of the Terms and Conditions is always available in the Store.
The effective date of the Terms and Conditions is indicated at the beginning of the document.
§23. FINAL PROVISIONS
In matters not regulated in the Terms and Conditions, the provisions of Polish law apply, in particular provisions concerning the protection of Consumer rights.
If any provision of the Terms and Conditions proves to be invalid or ineffective, this does not affect the validity of the remaining provisions.
No provision of the Terms and Conditions excludes or limits the Consumer’s rights arising from mandatory legal provisions.
The Terms and Conditions are effective as of:
September 10, 2026
MAST Maciej Strzelecki
ul. Akacjowa 12
66-415 Chwalęcice
Poland
Tax ID (NIP): 5992941210
Business ID (REGON): 387049762
hello@muskboots.com
+48 732 425 848
